Terms and Conditions of Service
Service Scope & Expectations
- My service provides professional recommendations based on the information you provide. Whilst I employ industry best practices and will do my utmost to produce a CV that will help you to gain interviews, I cannot guarantee specific outcomes such as interview invitations, job offers, or career advancement. Employment success depends on numerous factors beyond CV content, including market conditions, individual interview performance, and employer preferences. I do not accept responsibility for unsuccessful job applications.
- Services include up to two rounds of revisions following delivery of the first draft. Additional revisions may incur extra charges.
- LinkedIn profile optimisation services provide recommendations and content only. I do not upload profiles or manage accounts on your behalf, in accordance with LinkedIn’s terms of service. You remain responsible for implementing recommendations and maintaining your profile.
Client Responsibilities
- I rely on the information provided by you to be true.
- I do not accept responsibility for any information which is subsequently found to be false or misrepresented.
- The content of your CV is based on the information provided by you at the consultation, on the Information Gathering Form and/or your original CV.
- Once you receive the final CV, it is your document and you hold final responsibility for ensuring its accuracy.
- I do not accept any responsibility for changes to the formatting that are made by you or made by me at your request.
Payment Terms
- Payment is required in full upon receipt of invoice, prior to commencement of services and to secure the 1-2-1 consultation where applicable. If payment is not received 7 days prior to the consultation your slot might be lost and a rebooking fee applied.
- Prices are valid for 14 days from the date of invoice.
- If there is a price increase during the process of undertaking your assignment and where there has been extensive delay on your part (28 days or more) I reserve the right to request payment of the price differential.
- If you fail to respond for a period of 14 calendar days, for whatever reason, the Contract will be deemed to have terminated and no refund will be made.
- Once the process has started and I have produced and sent to you the first draft CV, if you fail to respond within 14 calendar days, I reserve the right to impose additional charges.
- If payments are reversed by the bank for any reason, you will reimburse me for the cost of any related bank charges.
- I will also require you to reimburse me for the costs of pursuing payment of the debt subject to a minimum fixed charge of £40 plus any associated court and legal costs.
Cancellation & Refund Policy
- If you wish to cancel a consultation, I require at least 48 hours’ notice (business days) and a re-booking fee will be applied, subject to a minimum of £25.
- If you fail to give the required notice of cancellation or fail to attend a face-to-face meeting, no refund will be made.
- If you wish to reschedule a meeting (having failed to give adequate notice of cancellation), an additional fee will be payable – subject to a minimum of £25.
- If you are late for a face to face meeting, I reserve the right to curtail the meeting in line with the agreed timings.
- In the event of cancellation by you if I have already sent you an Information Gathering Form or started work on your CV, cover letter, LinkedIn profile or other service, I reserve the right to charge £25 for the Information Gathering Form plus £45 per hour for any time spent talking with you or working on your CV or other service. This is in addition to any charges in relation to meetings or appointments – see above. These charges will be deducted before any refund is made.
- Once I have sent you a first draft, refunds will not be granted under any circumstances.
Data Protection & Intellectual Property
- I handle your personal information in accordance with GDPR requirements. Your data is used solely for service delivery and is not shared with third parties.
- You receive ownership of the final CV content. However, I retain the right to use anonymised examples of our work for marketing purposes.
General Terms
- I reserve the right to decline any client and/or any assignment at my sole discretion.
- I reserve the right to refuse to undertake work which I deem to be offensive or to have illegal undertones, or for any reason whatsoever.
- I reserve the right to withdraw from the assignment, subject to cancellation costs as above.
- I will rectify any errors free of charge provided I am notified of them within 5 working days. This applies to errors made by me and does not include general amendments or updates.